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Software Maintenance Agreements – Protect Your Investment

It can never be stressed enough for systems to be kept up to date with the latest software releases. Besides added features and bug fixes, staying current will ensure your installed system will remain safe and secure.

In today’s world, cyber security is extremely important. And to stay protected, system updates are required to be maintained. Tridium is dedicated to continuously improving the security of their products and will continue to provide updates as they release new security features and enhancements.

What is an SMA?

When applied to a Niagara license, the Software Maintenance Agreement (SMA) allows the user continued updates to the Niagara software and access to Niagara Cloud Backup as a Service (Baas) throughout the maintenance period. Once BaaS is setup, it will allow for automated backup of JACEs and Supervisors to the cloud. This ensures the data is safe and secure, ready to be used if a failure occurs and a restore is needed.

The cloud-based asset manager tool, accessible thru Niagara Central, provides automated software maintenance management. This allows users to track their Niagara SMA expirations as well as receive email notifications of maintenance expirations and renewals. It also allows for access to device backups via BaaS.

As long as the SMA for a JACE or Supervisor is kept current (not expired), it will be licensed for the latest release of Niagara. The SMA is only part of the solution! Having the latest Niagara release licensed does nothing for an end user without the latest Niagara software being installed. Therefore, it is critical to be sure the latest released version of Niagara is running on each JACE and Supervisor.

Why is it important to renew and maintain your Software Maintenance Agreements?

  • Access to the latest Cyber Security Updates to protect your investment from cyberattacks
  • Access to the latest productivity, functional and visualization enhancements as well as compliance features
  • Utilize Backup as a Service to protect/backup your data and system databases
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